Sample Service Agreement
Our desire is to delight the client. One way is to make clear our understandings with each other.
These are the terms of our agreement:
1. Standard Package includes the following items:
• Face-to-Face/E-mail/Phone consultation: Up to 4 hours of consultation. Additional consultation is at our hourly rate.
• Resume x 1: The content of the resume will be supplied by the student.
• Recommendation Letter x 3 maximum: The recommendation letter draft will be supplied by the student.
• Essays for up to 8 schools: Drafts will be supplied by the student. Any essay within 8 schools will be edited to the final version. In case the student desires to apply for more schools than the original package (8 schools), the student will work out a separate agreement with Envision for the additional schools.
• As part of this package, two mock interview sessions are included: Additional mock interview is NT$2,500/interview.
• Standard Package does NOT include filling out application forms.
• All drafts supplied by the student MUST be in English.
• Once Envision confirms the content of drafts, revision to the content will be limited.
• Under no circumstances can any document, including the content filled in the application forms, be returned by Envision within 3 business days (a business day is defined as Monday through Friday, 11am to 7pm, excluding national/legal holidays). Rush service will require additional charges (refer to appendix)
2. Completion Date:
Envision Study Group and the student must WORK TOGETHER to complete the application in a timely manner. If the student does not supply Envision Study Group the required content as requested, we cannot guarantee that you can receive your documents in a timely manner.
3. Payment of Fees
4. If a student applies to less than 8 schools, the full amount is still due.
5. Cancellation is not permitted after completing the first school.
6. All requests for cancellation must be made in writing.